Forbes Daily: Putting AI Customer Service Chatbots To The Test - DAVID RAUDALES DRUK
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Forbes Daily: Putting AI Customer Service Chatbots To The Test

 Nvidia’s stock has been on a tear lately, but a “technical error” from a key production partner Tuesday drove the chip giant’s shares down 4.5%.

Dutch firm ASML, which makes much of the equipment used to manufacture high-tech AI chips, accidentally released its earnings a day earlier than anticipated due to the error. Those earnings were less than stellar, too.

That erased $155 billion from Nvidia’s market cap—more than the entire market value of AT&T. It was Nvidia’s steepest daily loss since a 10% drop last month, and other semiconductor firms also felt the impact: Advanced Micro Devices, Arm Holdings and Broadcom all fell at least 3.5%.

FIRST UP

Bank stocks surged Tuesday as five of the eight largest U.S. banks by market cap reported third-quarter results Tuesday. One Deutsche Bank analyst noted that the market’s increased confidence that the U.S. avoided a recession is the “best outcome for banks,” which get major boosts from better economic sentiment and declining interest rates.

Startup Decagon’s CEO Jesse Zhang says his company’s AI-powered customer service system has outperformed others, attracting clients like Notion, Duolingo and Substack to do things like issue refunds, cancel subscriptions, dispute transactions and replace a credit card. The company, now valued at $650 million, announced Tuesday it’s raising $65 million, as it bets that AI-powered agents can resolve issues without involving a human at all.

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